FAQs

What should I wear on a ride?

You might need an extra layer or two on our trikes, as it can get a bit windy. We recommend you bring a jacket just in case. You’ll also need sunglasses, sunscreen, and of course don’t forget your camera!

Are your rides suitable for children?

Yes, kids love riding with us! However, please note that New Zealand law requires all children under the age of 7 years old to be restrained in an approved child restraint, which you will need to provide. Unfortunately we do NOT have any child restraints available for use or hire.

How many passengers can you take at one time?

We have two V8 trikes in our fleet, a five seater and a three seater. Our five seater trike can take a maximum of four passengers at a time, and our three seater can take a maximum of two passengers. Please note that a minimum of two passengers is required for all tours, and that we reserve the right to require a minimum of four passengers on Akaroa tours on cruise ship days.

Do I need to wear a helmet?

No. As our V8 Trikes are classified as cars under New Zealand law, helmets are not required but seatbelts are. This means you get uninterrupted views of the stunning scenery and that awesome feeling of wind in your hair, all while being safely secured in your seat.

Are your trikes safe?

Absolutely! Safety is our number one priority. Our trikes are fitted with 5-point seatbelts, which must be worn at all times. Our trikes are also regularly serviced and maintained and comply with all passenger service vehicle requirements, including six monthly independent Certificate of Fitness inspections. In addition, all our drivers hold a current Passenger (P) Endorsement, as required for all small passenger service vehicle drivers.

Where are you located?

We currently have two locations in Canterbury: Christchurch and Akaroa. Our Christchurch tours depart from outside the Canterbury Museum on Rolleston Avenue in the central city. Currently all Christchurch tours need to be pre-booked as we do not operate a booking stand at our departure location.

In Akaroa, you will find us at the taxi stand opposite Main Wharf, Beach Road, Akaroa on all cruise ship days.

How do I know what days you will be in Akaroa?

We operate out of Akaroa on cruise ship days (weather depending), and on other days by arrangement. To find out what days cruise ships are due in at Akaroa, please visit www.cruisenewzealand.org.nz/schedule/ and choose Akaroa as the port.

Do I have to be a cruise ship passenger to book a ride in Akaroa on a cruise ship day?

No, anyone can ride with us on a cruise ship day, although these days can be very busy so we strongly recommend booking in advance.

What happens if it is raining on the day I have booked to go for a ride?

We want to make sure that you get the very best experience on one of our tours, which means we do not operate on wet days or when the weather is just not playing ball. If this is the case, we will advise you as soon as possible and reschedule your tour for the next convenient day, or provide you with a full refund.

What is your cancellation policy?

If unfavourable weather conditions mean we need to cancel your tour, we will either reschedule your tour at a time convenient to you or provide you with a full refund. Should you need to change your booking, we appreciate 24 hours notice to do this. For bookings cancelled within 24 hours of a scheduled tour, refunds will be provided solely at our discretion. We do not provide refunds if you fail to make your confirmed booking time.

Do you sell gift vouchers?

Yes. You can buy a gift voucher for one of our standard tours or if you would like something customized especially for you, please just give us a call to discuss, or contact us through our Booking page.

How long are your gift vouchers valid for?

All of our gift vouchers are valid for 12 months from the date of purchase.

What kind of trikes do you use?

Both our V8 trikes are designed and built by local Canterbury company James D. They both have Chev 350 engines, pull 338 horsepower and are an absolute treat to cruise in. We love that our trikes come from just up the road in Rangiora! For more information on our trikes, check out James D’s website at www.jamesd.co.nz.